At K9Move, we stand behind the quality of our products. All treadmills come with a limited warranty designed to protect you from manufacturing defects and ensure your dog’s fitness equipment works reliably.

1. Warranty Coverage

K9Move provides a 12-month warranty from the date of delivery covering:

• Manufacturing defects

• Faulty parts or components

• Electrical or mechanical failures (if applicable)

This warranty does NOT cover:

• Damage caused by improper use, accidents, or misuse

• Normal wear and tear

• Cosmetic damage (scratches, dents, paint chipping)

• Damage caused by pets, environment, or shipping after delivery

2. How to Make a Warranty Claim

To file a claim, contact us at:
📧 support@k9move.com

Include the following information:

• Order number

• Photos or videos clearly showing the issue

• Description of the problem

Our team will review your claim and respond within 24–48 hours with a solution.

3. Remedies Under Warranty

If your treadmill is found to be defective under warranty, K9Move will, at our discretion:

• Repair the treadmill or part

• Replace the treadmill or part with a new or refurbished unit

• Issue a refund (in rare cases where repair or replacement is not possible)

Shipping for warranty replacements is covered by K9Move.

4. Limitations

• The warranty is valid only for the original purchaser.

• Proof of purchase (order confirmation) is required to validate all claims.

• The warranty does not extend to any products purchased from unauthorized sellers.

5. Additional Notes

• K9Move may require the return of the defective product or parts before issuing a replacement or refund.

• Always follow the included setup and usage instructions to ensure the treadmill is used safely.

6. Contact Us

For any warranty questions, email:
📧 support@k9move.com