Shipping policy

At K9Move, we’re committed to delivering your order quickly, safely, and with zero hassle. All orders ship free of charge to the countries listed below.

Thanks to our global network of fulfillment centers, we can ship efficiently to North America, Europe, and select international regions.

1. Processing Time

  • Orders are processed within 1–2 business days.

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number.

2. Shipping Time

Delivery typically takes:

3–5 Business Days

Shipping times may vary slightly depending on your location and local carrier conditions.

3. Shipping Cost

All orders ship for FREE.

No minimum purchase. No hidden fees.

4. Countries We Ship To

We currently offer shipping to the following countries:

North America

  • Canada

  • Mexico

  • United States

Europe (EU & EEA)

  • Bulgaria

  • Croatia

  • Cyprus

  • Czechia

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

United Kingdom

If your country is not listed here, please contact us at support@k9move.com, and we will confirm availability.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking link.
Tracking updates may take up to 24–48 hours to appear depending on the carrier.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate.
K9Move is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

If you experience a delivery issue, contact us and we will assist you in resolving it with the carrier.

7. Delays

Although uncommon, delays may occur due to:

  • Holidays

  • Customs checkpoints

  • High-volume periods

  • Severe weather or logistical issues

These delays are outside our control, but we always do our best to assist you.